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PBXact UC Training

Objective

PBXact UC training is designed to get you ready to sell, configure and deploy Sangoma’s most comprehensive enterprise business communication solutions. The training will highlight product introductions and specifications, important deployment architecture and strategies, use cases, installation, implementation techniques and troubleshooting skills.
 
At the end of the 2-day course, you will be able to independently set up and configure a FreePBX system including trunking, phones, extensions and lots of other call flow items. The course will give you hands-on skills and confidence to install and configure these Sangoma products.
 

Who Should Attend?

  • The course is designed for professionals with some prior exposure to VoIP telephony and enterprise PBX deployments.
  • Individuals/organizations selling, configuring & deploying enterprise communication systems
  • IT professionals deploying & maintaining PBX systems for their organizations
  • Telecom/IT professionals
  • Service providers’ technical personnel for deploying & supporting end users

Training Kit

Each student will be equipped with their own hardware (and get to keep the gear).
The kit includes:
 
  • 1 x PBXact UC 10
  • 1 x Sangoma s300 IP Phone
  • 1 x Sangoma s500 IP Phone
 
The kit is worth 800€ and will be given FREE to the attendants of the training.
 
 

Program

  • Course Intro
  • Sangoma Corp Intro
  • PBXact UC Intro
    • PBX Product Lineup
    • Phone Lineup
    • High Level Featrue Intro
    • Telephony Support
    • Administration
    • UCP
    • Support
  • PBX Structure Intro
  • Initial Setup
  • Extensions
  • Trunks
  • Distributed Calling
    • IVR, Ring Groups
  • LAB - Initial Setup
  • OOBE
  • Portal
  • Search Bar
  • Updates
  • LAB - Initial Setup
  • Initial Setup
  • Create Extensions
  • EndPoint Manager (EPM)
  • Mapping Phones to PBX
  • Directing Phones to PBX
  • User Management
  • Sangoma Phone Interface
  • Phone Apps
  • SIP Trunks
  • Inbound Routes
  • Outbound Routes
  • IVRs
  • Queues
  • Call Flow Control
  • Languages
  • Company Directory
  • Contact Manager
  • Backup & Restore
  • Follow Me
  • Call Park
  • Paging
  • Conference Rooms
  • PBXact Basic / Advanced Modes Intro
  • Extensions
  • Trunks
  • Distributed Calling
  • Administration
  • Phone Features
  • Other Features
  • User Control Panel

Prerequisites

  • Familiarity with computer communication systems & concepts
  • Familiarity with SIP protocol & other commonly used communication protocols
  • Basic understanding of VoIP, traditional telephony systems & TCP/IP networking

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