Epygi ACD License

Standard hunt groups and simultaneous call distribution are not sufficient for the demands of true call center environments. Advanced methods of call distribution are required, such as Skills Based Routing or Least Active Agent. Grouping of the agents is also a key advantage, allowing call centers to logically group resources together to clearly define responsibilities and expertise of the agents. Automatic Call Distribution (ACD) is a purchasable feature only available on the QuadroM IP PBX products, including 8L, 12Li, 26x, 26xi and 32x.

Features:

• Multiple Agent Groups
• Call Distribution Types (all Ringing;Round Robin;Longest Idle;Less Busy...)
• Zero Out
• Redirect
• Welcome Message
• Queue Message