3CX-MDL predictive dialing C. Center agent license

Commercial Automated Dialer - Predictive Dialer - Call Center Solution

MDLsolutions Dialer/Predictive Dialer - Call Center Solution is a proven Windows based comprehensive, dynamic and easy to install/configure SIP/VoIP commercial dialer/call center solution that is low cost yet extremely reliable and well supported with a large feature set, that can meet the needs of businesses that are trying to effectively keep in contact with their clients and for small to large scale call centers, or act as a standalone automated dialer. You can start off with as little as 8 agents/channels and then easily scale up as needed.

Automated Dialer/Predictive Dialer Business Applications

• CALL CENTER SOLUTION: Turns a 3CX IP PBX into a complete outbound and inbound Call Center Solution, that supports multi campaigns/multi call center teams and is fully integrated with 3CX, with a flexible Agent Interface and Call Center Manager application for managing/monitor the call center onsite or remotely.
• AUTOMATED DIALER: Allows users to setup a completely automated dialer, that can play custom messages or text to speech to clients/answering machines. Can run automated phone response surveys or telephone number verification.
• SURVEY’S: With the 3CX IP PBX you can further enable your survey team, by using the combined Predictive Dialing feature set that can guarantee an agent is available for every verified call, and using the Agent Interface you can create your own custom surveys that your agents can simply click on while on the call. Once the survey is complete you can either print a report or export the survey results.
• CRM-SQL DATABASE CONNECTOR/INTEGRATION: With the Predictive Dialers SQL database you can easily attach your own SQL database in order to import records automatically, using the 'set and forget' SQL database connector and the URL auto launcher to connect to Microsoft’s Dynamics CRM or other web based CRM's. Or you can directly integrate your 3rd party application through our open SQL database. Check our FAQ’s for details on integrating.

General Overview:

• This predictive dialer/call center solution consists of four software applications, the dialer/predictive dialer, the Agent Interface, the Call Center Manager Dashboard and the 3CX plug-in if you are using 3CX queues and 3CX agent interface functionality.
• The dialer is placed on its own Windows computer/server and includes its own SQL database, reporting, SIP/RTP (VoIP) call/registration functionality, import/export functionality, transfer functionality, ADI support and call list management. The dialer can call through your IP phone system, through a VoIP gateway or through your VoIP provider.
• The Agent Interface (AI) is placed on every agent’s workstation, and displays the information of the person being called, and allows the agent to update that person’s information, the ADI also has many other features that help with this process.