Avanzada 7 code: 0040410050014
Manufacturer SKU: LYRAAMD
- Producto descatalogado
Sangoma Lyra AMD for Asterisk (channel lincese)
-
The Lyra Asterisk software application from Sangoma software provides the most accurate and resilient Answer Machine Detection (AMD) engine, enabling fast and reliable real-time call classification and drives the efficiency and quality of automated calling applications to unmatched levels.
To maximize the efficiency of the outbound call center operations, accurate Answer Machine Detection (AMD) technologies are a must. AMD (also known as Call Progress Analysis or CPA) is important, as it is the technology that assigns a Contact Center agent only to calls that involve a human response – maximizing productivity.
Contact Center operations must also comply with very stringent regulations, such as maintaining a low percentage of dropped calls, following no nuisance regulations, and connecting to an agent in less than 2 seconds. This puts a lot of pressure on existing CPA technologies because many rely on simple rule-based algorithms that provide sub-optimal performance, which in effect lead to poor efficiencies in the Contact Center.
Lyra uses new, patent-pending technology to provide more accurate and efficient CPA. With algorithms based on neural networks and statistical learning, Lyra delivers the highest accuracy and call delivery rates for automated calling applications and ensures fast and accurate automated call classification, which directly translate into improved efficiency of agents and higher quality customer interactions. With a higher automation rate and better use of agent time, this solution can literally save millions of dollars in yearly annual operating costs.
-
-
- Datasheetlyra_datasheet.pdf
Related products
